Deposit and Appointment Policy
At Insomnia Wraps, every project is carefully scheduled and prepared in advance. Many of our services require dedicated shop time, skilled labor, and materials ordered specifically for each vehicle. To ensure smooth scheduling and consistent quality, we have the following deposit and fee policies in place.
Deposits
A 50% non-refundable deposit is required to secure your appointment. This deposit covers material ordering, scheduling, and project setup. Appointments are not confirmed until the deposit has been received.
The remaining balance is due upon completion of the service and before vehicle pickup. Failure to pay the remaining balance upon completion may result in a lien being placed on the vehicle, as permitted by law.
Appointment Reservations
Your appointment time is reserved exclusively for your vehicle. Because of this, missed or delayed appointments can impact other customers and shop operations.
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If you need to reschedule or cannot make your scheduled drop-off time, please notify us at least 24 hours in advance. We understand that emergencies happen and appreciate timely communication whenever possible.
Late Drop-Off Fees Without Notice
Late drop-offs without prior notice may result in additional fees due to scheduling disruptions:
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0 to 1 hour late: No fee for the first occurrence
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1 to 3 hours late: $150 late fee
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Over 3 hours late or same-day drop-off delay: $250 late fee
Repeated late arrivals may affect future scheduling availability.
No-Show or No-Call Policy
If a customer fails to show up or does not notify us on the day of their scheduled appointment:
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A fee of 20% of the total job value will be charged
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The original deposit remains non-refundable under all circumstances
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Rescheduling will be subject to availability and may result in delays
This policy helps offset lost shop time and labor reserved for your project.
Rescheduling Policy
If you need to reschedule your appointment with less than 24 hours’ notice, a $150 reschedule fee will apply. This fee helps cover scheduling changes and lost preparation time.
Rush Fees for Client-Caused Delays
If delays caused by the client shorten the project timeline, a rush fee may be applied on a case-by-case basis. Rush fees are intended to cover additional labor, expedited materials, or scheduling adjustments required to meet the revised timeline. Any applicable rush fees will be discussed before proceeding.
Material Orders and Service Changes
Materials are ordered specifically for each project. Any changes to color, finish, or scope of work after the deposit has been placed may result in additional charges.
We strongly encourage finalizing all details before submitting your deposit. Any changes that affect pricing will be communicated and approved before work continues.
Communication
Clear and timely communication is essential to delivering high quality results. We ask that customers respond promptly to inquiries and keep us informed of any changes. This helps us stay on schedule and ensures the best possible outcome for your vehicle.
Our Commitment
These policies are in place to protect both our customers and our business, allowing us to dedicate the time, attention, and craftsmanship each vehicle deserves. If you have any questions about our deposit or fee policies, we are always happy to explain them before booking.